Returns & Exchanges
At Fergus James Dubai, we offer a 30-day return policy for all unworn and non-customized jewelry to ensure your complete satisfaction with your luxury purchase. Every piece must be returned in its original packaging with all accompanying certificates and security tags intact.
Initiate Your Request
Contact our dedicated concierge team via email or phone within 30 days of delivery to receive your Return Authorization Number and prepaid shipping labels.
Secure Packaging
Place your jewelry in its original Fergus James presentation box and pack it securely inside a shipping carton along with your original invoice and diamond certification.
Complimentary Collection
Schedule a pickup with our insured courier service or drop off your package at an authorized location using the provided logistics documentation.
Inspection and Refund
Once our master jewelers verify the condition and authenticity of the item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing